Help! Payroll being recorded twice
Hi, I have been using the MYOB payroll function online. I prepare payroll there. I have noticed in the GL, every pay cycle has been recorded twice. First with the transaction type 'spend money', t...
Forum Discussion
Hi CCR2025,
From what you’ve said, it looks like the duplicate is spend money instead of a pay run, like the original one. This usually happens when you’re just allocating bank feeds in the bank feed window, not matching them up to your pay runs. If you want a hand working this out, check out the FAQs in the Matching Bank Transactions article, this can help you with the step-by-step on matching bank transactions.
Regards,
Genreve
Hi Genreve,
thanks for your help. I have tried to match them, but there is no option for matching them against the payroll. There was when I first started, but not in the previous 2 months.
Hey CCR2025,
Love that you’ve been trying to match those transactions. To get a proper look at what’s going on with payroll matching, make sure to reach out to our team on Live Chat via our virtual assistant, MOCA, or by submitting a support case via MyAccount. Flick them a message and they’ll help sort out why things have changed lately and get you back on track.
Cheers,
Doreen
I know how to match bank transactions. There is no option at all that comes up when I select match transaction.
Hi CCR2025,
No worries, thanks for clearing that up. It’s pretty odd when transactions don’t line up with your bank feeds. If you’re not seeing possible matches pop up, sometimes the pay runs could be hitting a different payment method than the account you’ve hooked up to your bank feed. Worth having a quick look at what payment method each employee’s set to, then double-checking that the linked account matches your bank account.
Also, if you get onto reconciliation before you match your bank feeds with your transactions, it can stop the transaction from showing up in the bank transactions window. Best to make sure any transactions you haven’t matched yet aren’t already reconciled or ticked off in the Reconcile Accounts tab.
Regards,
Genreve
