Hello,
I need help to delete a double super payment in myob (reversed payment) to can reconcile proper the account at EOY. I understand that the file has to be repaired by the data team. Can you please help out?
Thank you!
Regards, Darius
Hi Aquagen
Normally you'd receive an error when trying to reverse a Pay Super transaction that was already reversed, preventing it from being reversed again. However, we did have some rare cases that the file was corrupted to have a pay super transaction reversed twice, in that case the file does need to come in for a repair.
Could you please send me a private message with the following details, so we can check it further for you?
- Serial number
- Company File ID number under Help > About
- Screenshots showing the Pay Super transaction was reversed twice
You can send the message by mouse over my avatar and choose 'Send a message'.
