Forum Discussion

trsushiroll's avatar
trsushiroll
2 years ago

How do I delete old electronic payments to start paying wages straingt from MYOB?

I am trying to pay wages straight from MYOB. I changed all payroll to pay "electronic" and entered bank details. When I click on "prepare electronic payments", it shows quiet a few payments dating ...
Genreve_S's avatar
Genreve_S
MYOB Moderator
2 years ago

Hi trsushiroll,


Thank you for bringing your concern to our attention.

 

I understand that you're having some trouble with creating electronic payments. I'm sorry to hear about this. Currently, we can't pinpoint the exact cause of the issue with the information we have. To help us understand better, could you please attach a diagnostic log in your next message?

 

Here's how you can retrieve the diagnostic log:

  1. Open the Run program on your computer.
  2. Type %localappdata% and click okay.
  3. Follow the folder path MYOB > AccountRight > Current > Diagnostics.
  4. Find and attach the most recent file named Huxley.Application_xxxx.x.xx.xxxx.log to your next message.

Once we send the diagnostic of your AccountRight, we'll be able to assist you further.

 

Thanks,
Genreve

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