i am trying to setup pay super. however i do not receive any verification code from my bank. anyone else encountered this issue?

Hi Delar52,

I know that setup step can be a bit of a head-scratcher at first. You're actually on the right track there. When you're setting up Pay Super, MYOB sends a tiny test transaction (usually $0.01) to your bank account. The verification code you need isn't sent via SMS, it's hidden in your bank statement. Have a quick squiz at your transactions and look for that 1 cent deposit from MYOB. In the transaction details/description, you should see a 6-digit code. That's the one you pop into the setup screen. If you can't spot it straight away, sometimes it can take a little bit to show up depending on your bank, so worth checking again shortly. Here's a handy guide with screenshots to help you along: Set up Pay Super.

Regards,

Sai

No it says the code is in your bank statement for $0.01 transaction??? 

Same problem, I don't know where to find it and can't get any further in the registering process.

Hi martin6, 

That verification code sounds like it's taking a long time to appear. SMS codes for Pay Super can take up to about 20 minutes to come through, and it’ll go to the mobile number shown on the setup screen. If it’s not coming through, try these quick checks:

• Make sure the mobile number on-screen is correct and active
• Check you’ve got a good reception and can receive texts from unknown/short numbers
• If you’ve clicked to resend a few times, wait 20 minutes and then try again with one fresh request

If you still don’t see the code after that, I recommend reaching out to our support team so they can have a deeper look at your setup. You can reach out by creating a ticket on My Account or connecting to live chat through MOCA, our virtual assistant. 

Regards,
Genreve