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BogicJB's avatar
BogicJB
Experienced Cover User
2 years ago

I cannot generate a new payroll since finalising the payroll to ATO today and got 50 employees overdue to be paid

I have cleared cache I have checked reports and figures match I have tried desktop and online version I have been on hold and on live chat for hours and nothing suggested works I have tried every...
NikkiParsons's avatar
NikkiParsons
Valued Cover User
2 years ago

BogicJB are you still listed as authorised in the Business Portal? This happened to us as an agent when a new accountant took over and they had the Director change all authorities to them which removed us. 

 

I don't know if you are an employee or agent but I do know from this experience is the ATO are using the Business Portal as the point of authority and if you're not authorised, you cannot submit a STP event.

 

Hope this helps.

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