Forum Discussion
hi there,
no this is incorrect. iim not talking about unassigning a transaction in the bank feeds. thge super transaction created is assigned in the super payments as the incorrect "pay from account". when i have completed the pay supoer ttransaction i didnt change the account to the correct one.
how can i modify this in the super payments so i can then match it to the relevant transaction in my normal account?
Hi pjmo
Welcome to the MYOB Community Forum, I hope you find it a wealth of knowledge
When you have processed the Pay Superannuation payment you do get the option to select a Pay From Account. This is the account that the payment will be processed within AccountRight, this has no bearing on the account that the funds will actually be processed in real life.
If the incorrect pay from account has been selected in AccountRight on that Pay Superannuation transaction you would be looking at reversing out the Pay Superannuation transaction. You would then reprocess those values using the Pay Liabilities (if those funds have been successfully paid). Our Help Article: Reversing and reprocessing superannuation payments would be able to assist with that process.
Alternatively, you could do a Transfer Money or Spend Money transaction taking the money from the incorrect account to the correct account in AccountRight.
Cheers,
Shella_A
- 2 years ago
hi there,
i hjave myob business/ essentials. it looks like the link youve sent has a few more functions than my software as i cant see the box to reverse the super transaction.
- Shella_A2 years agoMYOB Moderator
Hi pjmo
Thank you for your response. The Help Article I've provided is applicable for MYOB Business/Essentials users. If you’re not seeing the reversed tab at the lower right side of the Super Payment window, we suggest opening the super payment transaction.
We also recommend for you to do first the basic troubleshooting by completely logging out on your account and logging back in again just to make sure that there is no glitch on the system, as well as clearing the cache and cookies of the browser you are currently using.
After that you may proceed on following this step again below:- Go to the Payroll menu and choose Super payments.
- If prompted, log in with your MYOB account details.
- Click the payment to be reversed. The contributions within the payment will be listed.
- Confirm the details of the payment you're about to reverse.
- Click Reverse transaction.
- At the confirmation, click Reverse transaction.
The super payment will be shown with negative values for the contributions. - Click Record reversal. The payment is reversed and is now listed with the status Reversal Completed.
Each of the contributions within the reversed payment will be listed again on the Create super payment screen.
Please let us know how'd you go.
If my response has answered your enquiry, please click "Accept as Solution" to assist other users find this information.
Cheers,
Shella_A
- 2 years ago
hi there,
two things-
1- there is no reversal button at all!! the snapshot you have put in shows reversal required at the top in red, mine says processed in green
2- as the transaction has already been processed into suoper accounts if it is reversed it requires the transaction to be completed in the super portal correct? doing so will create another debit from our account as the transaction is processed will it not???