Forum Discussion

Maxicoat's avatar
Maxicoat
Member
6 days ago

Issue with Superannuation Payment

We have been using the Superannuation Clearing House for many years to pay our super. As far as I can tell everything is set up except now when I go to Pay Superannuation I get the following validat...
Maxicoat's avatar
Maxicoat
Member
6 days ago

Thank you for your response, however I have checked the Superfund name SPIN and ABN number is all correct.

  • Princess_R's avatar
    Princess_R
    MYOB Moderator
    6 days ago

    Hi Maxicoat,

     

    Thanks for getting back. If the super fund name, SPIN/USI and ABN are all correct, you can try recreating the super fund. Manually entering the SPIN/USI when setting it up. Then, link the newly created fund to the employee and try processing the payment again. If the issue continues, please contact our team by phone or reach out to MOCA, our virtual assistant, which can connect you with a live chat team for further assistance.

     

    Cheers,

    Princess

Looking for something else?

Search the Community Forum for answers or find your topic and get the conversation started!

Community home