Forum Discussion

Melinda_78's avatar
Melinda_78
Experienced Cover User
5 years ago

Leave Accruals not calculating when on leave

Hi all,   We have just discovered that it seems that since the last update in January, that our leave accruals are no longer caclulating correctly. It works perfectly fine if the employee has worke...
entitlements
Payroll
  • Neil_M's avatar
    Neil_M
    5 years ago

    HI Melinda_78 

     

    To the best of my knowledge and reviewing the release notes there was nothing in the last release that impacted the payroll functionality, specifically in how the leave accruals functioned and calculated. As such I would still be inclined to check what I mentioned previously just to rule it out as a possibility.

     

    Whilst you could clear the AccountRight cache, this would not resolve the issue if the calculation basis of the accrual is excluding those wage categories.

Melinda_78's avatar
Melinda_78
Experienced Cover User

Thanks Neil, but my leave accruals have been working perfectly fine for the last 5 years. No settings have been changed. It seems to have stopped accruing when using all types of leave since the last update in January. It might be best for me to contact MYOB directly. Maybe there is a gremlin in our system only.

Neil_M's avatar
Neil_M
Former Staff
5 years ago

HI Melinda_78 

 

To the best of my knowledge and reviewing the release notes there was nothing in the last release that impacted the payroll functionality, specifically in how the leave accruals functioned and calculated. As such I would still be inclined to check what I mentioned previously just to rule it out as a possibility.

 

Whilst you could clear the AccountRight cache, this would not resolve the issue if the calculation basis of the accrual is excluding those wage categories.

  • Melinda_78's avatar
    Melinda_78
    Experienced Cover User
    5 years ago

    I sitll do not understand why anything changed, but after going through and making sure everything matched as per MYOB instructions, it appears to have fixed the issue.

    Thank you Neil.

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