Living Super not coming up as an option in Super annuation accountd

Hi THNSW,

Thank you for your post, and welcome to the community forum.

We've consulted the Pay Super team regarding the changes in this Superfund, and they've confirmed being notified about these adjustments. Their recommendation is for customers to await the effective date before processing any Pay Super payments. This cautious approach helps to prevent potential issues that might arise during this transition.

If you have any further questions or need additional guidance, please feel free to ask. We're here to help.

Cheers,

Princess

Hi Princess,

I have same problem and it seems that the system has not been updated yet. I have a client who pays super every month and I need to add Living Super, a sub-plan onesuper by 21 December. If you could advise when we can expect for the update that would be much appreciated.

Thank you.

Masaya

Hi Princess,

Thank you for your reply and it has answered my question.

I am not sure how to accept as solution but appreciated your prompt response!

Masaya

Hi MASAYA1,

Thank you for your response. That's fantastic to hear! I'm glad I could help. To mark a solution as accepted, you can find the option at the bottom right of my post. If you have any more questions or need further assistance, feel free to start a new post.

Cheers,

Princess

Hi Princess

just to let you know I've now added Living Super to my drop down list of super fundss and updated my employees

Hi mistyben,

Thank you for the update! Great job updating your super fund list and employee details. Please feel free to start a new post if you need help in the future. We're always here to help!

Cheers,

Princess

Hi Princess,

I am using MYOB Business and have received a notice to update ING from Living Super to OneSuper with USI 43905581638019 - however, upon searching in the drop down field, this fund cannot be found.

Can you please advise how we go about finding this fund.  I have attached a screenshot of the message I received from MYOB.

I noticed that you said another user has provided instructions on how to add, but that was for AccountRight.  It's now 9th December so the dropdown should by in Business as well.

thanks
Mary

Hi LAL-Mary,

Thank you for your post.

Since the transition was successfully completed on December 1, 2023, you should now be able to add the fund since MYOB has updated this in the backend. To add the superfund, kindly refer to this Help article, Set up superannuation funds, that has detailed information to assist with this. You may also check out the attached screenshot below for your reference:

I've tried to add the new Living Super fund details, and it seems to be working fine. If you're experiencing any difficulties, try refreshing your system or clearing caches and cookies. If the fund still isn't appearing, please let me know, and I'm here to help.

Otherwise, if my response has answered your question, please click on "Accept as Solution" to help other users find this information.

Cheers,

Princess