Lodging payroll with ATO error
I keep getting lodgement errors with the ATO, we have 27 staff and I'm only able to process 4 people at a time before I get a lodgement error. MYOB keep closing my support requests (4 times now),...
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So once again MYOB has closed my case.
For clarification I am waiting on MYOB to get back to me as per email 9 September 2026. Seriously frustrating!
Hi Vanessa9,
I’m sorry for the frustration, especially as you’re still waiting for an update. I can see that your enquiry is currently with our Support team under case 03287917. To clarify, cases can be moved to resolved or closed when we haven’t received a response for a period of time, as the system assumes no further assistance is needed. However, if you still need help, simply reply directly to your ongoing case email. Your reply will make the case active again, so the Support team can continue assisting you.
Thanks for your patience.
Cheers,
Princess
