Forum Discussion

5 years ago

manage payments status - superannuation

I am having issues with manage payments status. I have followed your steps to refresh the screen and have tried to refresh each line as well. I am also the authorised user on this account. ...

Melisa_D
5 years ago
Hi Lucy_ABC_Admin,

Thank you for your post. So I can take a look into this for you, can you please send me a private message with the following information:

Serial number

File ID (This can be found by going to Help > About MYOB AccountRight)

Screenshot of the payment status

Melisa_D

Former Staff

5 years ago

Hi ritasands,

Thank you for your post. I'm happy to take a look into this for you, can you please send me a private message with the following information:

Your full name & Email address
File ID (This can be found by going to Help > About MYOB AccountRight)

ritasands
5 years ago
Hi Melissa,

my full name is Rita***

email address is :****mix.com.au and ***ix.com.au

File ID: is 1

regards

Rita

PS: Personal information removed ^KS.
Lucy_ABC_Admin
5 years ago
Hi Melissa D

I have also had the same problem. I did call MYOB on the 1300 number listed on the website. After waiting an hour on hold I was answered then told I would put through to an expert. I then waited another whole hour on hold so I hung up. One of my super payments processed on the 25/05/20 shows a status "funds requested". I called one of the Super funds directly and received confirmation the payment was received. How can I change the Status?
- Melisa_D
  Former Staff
  5 years ago
  Hi Lucy_ABC_Admin,
  
  Thank you for your post. So I can take a look into this for you, can you please send me a private message with the following information:
  
  Serial number
  
  File ID (This can be found by going to Help > About MYOB AccountRight)
  
  Screenshot of the payment status
  - Lucy_ABC_Admin
    5 years ago
    Hi Melissa,
    
    I logged in to check the status and it has updated now.