Following this thread as i too am having the same issue, i recently sent document in to have my payment limit increased and i have had this issue since being notified it had been updated.
Hi SDMR,
Since increasing up the threshold didn’t get things moving for you, a quick workaround is to process the super in smaller batches to see if that gets the payments through. If that still doesn’t behave and you haven’t logged a support case yet, it’s worth lodging one via My Account, so your file gets flagged as affected and you’ll be notified as soon as there’s a fix. If you’ve already submitted a case, you’re all set and don’t need to send another.
Cheers,
Doreen
Nothing is working, increasing threshold not working, small batches not working. This has been going on too long now, it should have been fixed by now, payment of super is really important and should have priority. Do you have an update as to when this is likely to be fixed for us all? I have logged a case but no updates...
Same unfortunately, i tried both to no avail. No response as yet to my lodged case
Hi Doreen,
tried to split it up into smaller batches, success at first with 6 employees, but now cant process even 1 employee.
Any chance we can have an update on a fix please
I have lodged a support case
