Hi POW
Thanks for your post and Welcome to MYOB Community Forum.
Since you are using timesheets but when you process pay run, there is an additional 38hours added to your employees pay for their base hourly. To correct the situation, I highly suggest to remove the 38hours from the employee standard pay so that it will not be added when you process the next pay run. To do this, go to Card file > Cards List > Employee tab > Click the zoom arrow beside employee name > Payroll details > Standard pay > Remove the 38hours from the base hourly. After following the steps provided, kindly process a dummy pay run and check if the 38hours were still added. Please let me know how it goes.
If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.
Best regards,
Doreen
Thanks for this suggestion, however it does not work. I do remove the 38hrs and randomly it gets added back. Not all of the time, just sometimes. Not all of the staff, just one or two randomly.
Being sporadic, is it possible it only happens when something is edited within the employees card file?
Personally, any time I edit anything within an employees card, the standard pay hours reverts from zero to the 'hours in weekly pay period' figure again. I manually change them to zero before closing out of an employees card every single time. We've overpaid staff tens of thousands because of this stupid setting. It's infuriating that we cannot set the hours in the 'weekly pay period' to zero, or that they change themselves every time we edit something within the card file. My solution was to set it to 1000 hours, that way it's extremely noticable when processing pays if someone has additional weekly hours automatically added and I have the opportunity to fix it before setting up the payment.
Hi GWES
Thanks for your post. Sorry to hear that you've had that experience.
You can also check the Standard Pay of each employee that will be included on the pay run. Zero out the number of hours in Standard Pay so that when you process pay run, there will be no hours entered and you can manually edit it. You can also set the number of hours that you want to show up automatically when you process the pay. To do this, go to Card File > Cards List > Employee tab > Click the employee name > Payroll details > Standard Pay. Once done, you can process a dummy pay run to see if it's working already. Please let me know how it goes.
If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.
Best regards,
Doreen
I am having this issue now and have hundreds of employees so it's not feasible to check and adjusted every ones standard pay every week to zero them out. This only started happening at the beginning of this new financial year for me and it's random employees'each week, not everyone. No changes have been made to the employee cards in the last week and some of them I actually zeroed out in standard pay just last week but now they've defaulted back to 38 hours. Is this being investigated? This is not acceptable.
Hi POW
Are you still experiencing the issue? Please do let us know so we would be able to assist you further with your concern.
Best regards,
Doreen
This happens randomly, it has not happened recently however I do not trust that it wont happen again.
