I am having this issue now and have hundreds of employees so it's not feasible to check and adjusted every ones standard pay every week to zero them out. This only started happening at the beginning of this new financial year for me and it's random employees'each week, not everyone. No changes have been made to the employee cards in the last week and some of them I actually zeroed out in standard pay just last week but now they've defaulted back to 38 hours. Is this being investigated? This is not acceptable.
Hi catering
Thank you for your post and welcome to the Community Forum.
I understand how important this is to you. And I know that this issue had made you upset. Apologized for the inconvenience have caused you. In this regard, the standard pay fields won't automatically populate unless you have made changes to the payroll defaults or values in the employee card. As such, if you change the pay rate, frequency, basics etc. in the employee card the values in the Standard Pay will be reset.
It seems that in the employee card>> Standard Pay tab all amounts and hours are zero and in the Standard Pay tab when you click on the zoom arrow to open a payroll category like One-time deduction. Or in the deduction tab when you click on the zoom arrow to open a payroll category base hourly in the Standard Pay tab resets to 38 hours. This is because you are opening and potentially changing a payroll category from within the employee card, so the values are reset as any changes may impact the accruals and calculations of the standard pay. You can tick or untick the deduction tab, so the Standard Pay doesn't reset as no changes are being made to the payroll category.
If this is what you are seeing you will need to check that the standard pay has not reset each time you open a payroll category from within the card or change any values. Or you can make any changes to the payroll category by going to Payroll Command Centre>>Payroll Categories, which will not affect the employee's standard pays.
However, if you are using Time Sheet, there are an additional 38 hours added to your employee's pay for their hourly. You can remove the 38 hours from the employee standard pay so that it will not be added when you process the next pay run. To do this, go to Card File> Card List>> Employee Tab>> Click the zoom arrow beside employee name>> Payroll details>>Standard Pay>> Remove the 38 hours from the base hourly.
If you need to add a new payroll category to employee pay, you can also do this while processing the pay in the Pay Employee window by clicking on Add Payroll Category. This won't change the Standard Pay as you aren't opening the payroll category, just selecting it to be included in the pay.
Please let me know if you need further assistance with this. If the issue persists, please attach the screenshot so that I can investigate further on the issue.
Or If my response has answered your inquiry please click "Accept as Solution" to assist other users find this information.
Thanks,
Cel
