Hi catering
Thank you for your post and welcome to the Community Forum.
I understand how important this is to you. And I know that this issue had made you upset. Apologized for the inconvenience have caused you. In this regard, the standard pay fields won't automatically populate unless you have made changes to the payroll defaults or values in the employee card. As such, if you change the pay rate, frequency, basics etc. in the employee card the values in the Standard Pay will be reset.
It seems that in the employee card>> Standard Pay tab all amounts and hours are zero and in the Standard Pay tab when you click on the zoom arrow to open a payroll category like One-time deduction. Or in the deduction tab when you click on the zoom arrow to open a payroll category base hourly in the Standard Pay tab resets to 38 hours. This is because you are opening and potentially changing a payroll category from within the employee card, so the values are reset as any changes may impact the accruals and calculations of the standard pay. You can tick or untick the deduction tab, so the Standard Pay doesn't reset as no changes are being made to the payroll category.
If this is what you are seeing you will need to check that the standard pay has not reset each time you open a payroll category from within the card or change any values. Or you can make any changes to the payroll category by going to Payroll Command Centre>>Payroll Categories, which will not affect the employee's standard pays.
However, if you are using Time Sheet, there are an additional 38 hours added to your employee's pay for their hourly. You can remove the 38 hours from the employee standard pay so that it will not be added when you process the next pay run. To do this, go to Card File> Card List>> Employee Tab>> Click the zoom arrow beside employee name>> Payroll details>>Standard Pay>> Remove the 38 hours from the base hourly.
If you need to add a new payroll category to employee pay, you can also do this while processing the pay in the Pay Employee window by clicking on Add Payroll Category. This won't change the Standard Pay as you aren't opening the payroll category, just selecting it to be included in the pay.
Please let me know if you need further assistance with this. If the issue persists, please attach the screenshot so that I can investigate further on the issue.
Or If my response has answered your inquiry please click "Accept as Solution" to assist other users find this information.
Thanks,
Cel
Thanks for replying to this issue. It truly frustrating. I am importing timesheets from Tanda (rostering app). MYOB randomly adds 38hrs to an employee standard hours in their card file so the employee gets paid the 38hrs as well as the hours on the time sheet. I then go into the employee card and remove the 38hrs and it will randomly put it back. It happens on different staff, different times. I am at the point of moving from MYOB due to this issue. Ive been using MYOB for 23+ years. :(
I am also using Tanda and this has just started to happen to me at 1 July this year. I have now received multiple wordy replies from MYOB telling me nothing and saying that basically I just have to zero them out every week. They basically just tell me it's something I've done by changing employee cards/pay conditions which brings back the default hours but I have absolutely not done this with any of them. So I have now this week adjusted every casual to have 168 standard hours weekly and once again zeroed every one of my over 100 employees standard pays. Hopefully changng the hours per week to 168, which was the maximum allowed, will at least highlight each week those employees who have been added back again, and negate the risk of overpaying multiple people.
if this was my business I would be gone too. Tanda does payroll now so there really doesn't seem to be any need for MYOB if they can't be bothered to explain or fix this simple thing.
HI POW,
Thank you for your post and welcome to the Community Forum.
In this regard, I understand that you removed the 38 hours in their card file and to their timesheet, but nothing has changed. May I suggest that after going to Card file>>Card list>>Employee tab>>click the zoom arrow beside employee name>>Payroll details>>Standard pay>>Remove the 38hrs from the base hourly, kindly process a dummy pay run and check if the 38hrs were still added. Please let me know how it goes.
Feel free to post again if you need help on this. Happy to assist you .
If my response has answered your enquiry, please click "Accept as Solution" to assist other users find this information.
Thanks,
Cel
This is still happening to me every week and it's also happening at another client where I am the only one who accesses the MYOB file and I have absolutely not touched or updated any employee cards in between processing the payrolls yet every fortnight the standard hours are being added to their payroll despite them being zeroed out in the Standard Pay. There is no reaason for the standard hours to keep adding themselves back and eventually this will lead to errors in payroll payments as identfying them every week is impossible given it's not across the board but only some, seemingly random, employees each time. At least allow us to put a ZERO in the standard hours if this can't be fixed! This is becoming very time consuming & troublesome.
You are understanding what is happening, your solution works once only. I remove the 38hrs and then randomly it will appear again. It does not happen every pay cycle. It might not happen for months and then it just adds 38hrs to a random persons profile so they get paid their hours inported from Tanda + the MYOB 38 base hours.
Is so frustrating.
