Thanks for replying to this issue. It truly frustrating. I am importing timesheets from Tanda (rostering app). MYOB randomly adds 38hrs to an employee standard hours in their card file so the employee gets paid the 38hrs as well as the hours on the time sheet. I then go into the employee card and remove the 38hrs and it will randomly put it back. It happens on different staff, different times. I am at the point of moving from MYOB due to this issue. Ive been using MYOB for 23+ years. :(
I am also using Tanda and this has just started to happen to me at 1 July this year. I have now received multiple wordy replies from MYOB telling me nothing and saying that basically I just have to zero them out every week. They basically just tell me it's something I've done by changing employee cards/pay conditions which brings back the default hours but I have absolutely not done this with any of them. So I have now this week adjusted every casual to have 168 standard hours weekly and once again zeroed every one of my over 100 employees standard pays. Hopefully changng the hours per week to 168, which was the maximum allowed, will at least highlight each week those employees who have been added back again, and negate the risk of overpaying multiple people.
if this was my business I would be gone too. Tanda does payroll now so there really doesn't seem to be any need for MYOB if they can't be bothered to explain or fix this simple thing.
