Thanks for replying to this issue. It truly frustrating. I am importing timesheets from Tanda (rostering app). MYOB randomly adds 38hrs to an employee standard hours in their card file so the employee gets paid the 38hrs as well as the hours on the time sheet. I then go into the employee card and remove the 38hrs and it will randomly put it back. It happens on different staff, different times. I am at the point of moving from MYOB due to this issue. Ive been using MYOB for 23+ years. :(
HI POW,
Thank you for your post and welcome to the Community Forum.
In this regard, I understand that you removed the 38 hours in their card file and to their timesheet, but nothing has changed. May I suggest that after going to Card file>>Card list>>Employee tab>>click the zoom arrow beside employee name>>Payroll details>>Standard pay>>Remove the 38hrs from the base hourly, kindly process a dummy pay run and check if the 38hrs were still added. Please let me know how it goes.
Feel free to post again if you need help on this. Happy to assist you .
If my response has answered your enquiry, please click "Accept as Solution" to assist other users find this information.
Thanks,
Cel
This is still happening to me every week and it's also happening at another client where I am the only one who accesses the MYOB file and I have absolutely not touched or updated any employee cards in between processing the payrolls yet every fortnight the standard hours are being added to their payroll despite them being zeroed out in the Standard Pay. There is no reaason for the standard hours to keep adding themselves back and eventually this will lead to errors in payroll payments as identfying them every week is impossible given it's not across the board but only some, seemingly random, employees each time. At least allow us to put a ZERO in the standard hours if this can't be fixed! This is becoming very time consuming & troublesome.
You are understanding what is happening, your solution works once only. I remove the 38hrs and then randomly it will appear again. It does not happen every pay cycle. It might not happen for months and then it just adds 38hrs to a random persons profile so they get paid their hours inported from Tanda + the MYOB 38 base hours.
Is so frustrating.
