Forum Discussion

Contributing User

4 years ago

MYOB Error when trying to open employee card

Hi there,

I failed to open one particular employee card details. Can you please advise how to fix it?

I have read some posts with the same issues but can't send the private message to you. Komal_S Steven_M

Kind regards,

Limin

Steven_M
4 years ago
Hi iris_ch

All run for you. If you have used the company file around the time of this message do ensure that you close down and reopen the company file before trying that employee's card.

Do let us know how you get on and if you require further assistance.

Steven_M
Former Staff
4 years ago
Hi iris_ch

Would you mind confirming the following information - we have as script/tool that we can arrange to run over that file:

Where the company file is stored i.e. online or local

What the LAST FOUR DIGITS of the serial number is - Setup>>Company Information

What is the company file ID - Help>>About AccountRight
- iris_ch
  Contributing User
  4 years ago
  Hi Steven,
  
  Thanks for your prompt reply.
  
  Company file is stored online.
  Serial number last 4 digits: 9019
  Company file ID: 1
  
  We have a payroll due today, it's highly appreciated if we get this fixed asap.
  
  Thanks in advance.
  
  Kind regards,
  Limin
  - Steven_M
    Former Staff
    4 years ago
    Hi iris_ch
    
    All run for you. If you have used the company file around the time of this message do ensure that you close down and reopen the company file before trying that employee's card.
    
    Do let us know how you get on and if you require further assistance.

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