Forum Discussion

Jojo7's avatar
Jojo7
Experienced User
2 years ago

MYOB invoices, statements and payslips being blocked by spam filters

We are having major issues with Mandrill's IP address being detected by a third-party spam blacklist host to be high-confidence spam.  This means that we cannot email invoices, statements, remittance...
Princess_R's avatar
Princess_R
MYOB Moderator
2 years ago

Hi Jojo7, 

 

Thank you for your post. I'd like to extend you a warm welcome to the Community forum. I hope you find it a valuable resource. 

 

I am sorry to hear that you are having issues with Mandrill's IP address. Email addresses can be blacklisted for various reasons at a few different points in the process. An IP address is sometimes added to blacklists due to malicious activity such as spamming or sending bulk messages. If you're emailing out transactions and are encountering errors that do relate to Mandrill's IP address, my recommendation would be to speak to your IT regarding this matter. 

 

Please feel free to create a new post again if you need help in the future. I'm happy to assist.

 

Cheers,

Princess

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