Forum Discussion

MelCole's avatar
MelCole
Contributing Cover User
8 months ago

MYOB Teams Not Merging Info To Timesheets

When staff members add their timesheets manually in MYOB Teams, they enter a Customer, Activity and a Job, that have already been set up. They also add notes to their shifts and submit.

 

Problems:

1. When I am approving their timesheets on MYOB Team, I cannot see this information. 

 

2. Once I have approved the timesheet on Teams, I still cannot see the Activity, Job, and Customer information in the Entered Timesheet section of my MYOB accountright. The only information it brings up, apart from the hours worked, is the notes.

 

3. If the employee puts in more than 1 job in a day it will only show 1 job not the rest or where they have worked in Teams or Account Right.

 

On other posts it suggested making sure that the employees standard pay tab did not have a job allocated. This is not showing as an option to check.

 

Can you please help me understand what I am doing wrong. Thanks.

Screenshot 2022-02-22 164330.png
  • Isaiah_C's avatar
    Isaiah_C
    MYOB Moderator

    Hi MelCole,

     

    Thank you for the post. I'll be glad to help you with this. If this happens, please ask employees to submit only timesheets without activity and jobs from the mobile app.

     

     

    If my response has answered your enquiry, please click "Accept as Solution" to assist other users in finding this information.

     

     

    Please feel free to post again.

     

    Kind regards,

    Sai

     

    • MelCole's avatar
      MelCole
      Contributing Cover User

      But this does not fix the reason we started using the app.
      We want to have the information put in the timesheets to stop so much time consuming entry and chasing of where they worked especially when they are on more than 1 job per day.

      Makes the app useless.

    • Tracy12's avatar
      Tracy12
      Contributing Cover User

      Like the original poster of this problem, I am also having this problem and wondering why this is the solution. Is there a problem with this? Should this work and just isn't working for some? Is this going to be fixed? Getting staff to re-do this because it just won't work with that information included is driving me crazy. This app seems so close but so far away