Negative Super not shown in Pay Liabilites

Question

I am trying to match the negative Super due to reversal of pays to fix an issue, however, the negatives do not appear in Pay Liabilities, only in Pay Super.

Can you let me know how to fix this?

Will ticking the negatives in Pay Super causes Super rejections or worse duplicate payment by ignoring the negatives?

I need the negatives to appear in Pay Liabilities so I can match the duplicates and then the negatives will not show in Pay Super, only net.

Thank you.

earl_hd · Answer

Hi Sue1234,Even if you reverse a transaction in the Manage Payments window, it will not show as a negative amount in the Pay Liabilities screen. You will need to identify the transaction and process it accordingly in the Pay Liabilities screen.&nbsp;I hope this helps!Regards,Earl

sue1234 · Answer

Thanks for your reply, Earl.No we didn't reverse Manage Payments.&nbsp;The payslip was reversed due to fixing the pay runs.So we need to match the negative Super to the initial payslip so they contra off.But we are not able to do it as it doesn't have that negative Super inside Pay Liabilities - Super.However, the negatives appeared when we click Pay Super.&nbsp;How do we match it if it's not appearing inside Pay Liabilities as I think negatives are not allowed in Pay Super?&nbsp;

doreen_p · Answer

Hi there Sue1234,
&nbsp;
Since the transaction isn't appearing in Pay Liabilities and you're concerned about negative amounts in Pay Super, you can disregard the negative amount or process it along with a positive amount to make it nil. If you need further assistance with this, make sure to reach out to our support team directly. You can reach them on live chat via our virtual assistant MOCA or by submitting a support case via MyAccount.
&nbsp;
Best regards,
Doreen

sue1234 · Answer

Thanks Doreen, do you mean I can include the negatives when I click " Pay Super" as long as it arrived at the correct net effect? Because I thought it will reject any negatives.

Say -100 , then +100 , it was suppose to net off and that I can tick them both when generating " Pay Super" so the net effect is the staff won't be paid any Super?

Is this correct?

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Negative Super not shown in Pay Liabilites

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