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Galina
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24 days ago

Negative superannuation in the Pay Superannuation window

Two superannuation payments got bounced back. I processed them via a three-step instruction provided by MYOB. However, it raised up negative super amounts permanently sitting in the Pay Superannuation window. See the picture attached. MYOB support team advised that at this stage, after reversing a Pay Super transaction, the negative amount will remain on the Manage Payments window. Can you please come up with a way to delete them or come up with another way to process the returned super. Thank you.

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Two superannuation payments got bounced back. I processed them via a three-step instruction provided by MYOB. However, it raised up negative super amounts permanently sitting in the Pay Superannuation window. See the picture attached. MYOB support team advised that at this stage, after reversing a Pay Super transaction, the negative amount will remain on the Manage Payments window. Can you please come up with a way to delete them or come up with another way to process the returned super. Thank you.

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Two superannuation payments got bounced back. I processed them via a three-step instruction provided by MYOB. However, it raised up negative super amounts permanently sitting in the Pay Superannuation window. See the picture attached. MYOB support team advised that at this stage, after reversing a Pay Super transaction, the negative amount will remain on the Manage Payments window. Can you please come up with a way to delete them or come up with another way to process the returned super. Thank you.

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I processed them via a three-step instruction provided by MYOB. 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Negative superannuation in the Pay Superannuation window","moderationData":{"__ref":"ModerationData:moderation_data:890457"},"body":"

Hi Galina,

\n

 

\n

I came across this post that describes a similar issue to what you're experiencing: Remove Negative amount of super payment | MYOB Community. Right now, the negative amount stays in the Manage Payments window after a reversal, as mentioned in the post.

\n

 

\n

If you'd like an option to hide these amounts in the future, you can submit it to our Ideas Board for consideration.

\n

 

\n

Regards,

\n

Sai

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Hi ,

\n

 

\n

I came across this post that describes a similar issue to what you're experiencing: Remove Negative amount of super payment | MYOB Community. Right now, the negative amount stays in the Manage Payments window after a reversal, as mentioned in the post.

\n

 

\n

If you'd like an option to hide these amounts in the future, you can submit it to our Ideas Board for consideration.

\n

 

\n

Regards,

\n

Sai

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