Forum Discussion

Galina's avatar
Galina
Cover User
10 days ago

Negative superannuation in the Pay Superannuation window

Two superannuation payments got bounced back. I processed them via a three-step instruction provided by MYOB. However, it raised up negative super amounts permanently sitting in the Pay Superannuation window. See the picture attached. MYOB support team advised that at this stage, after reversing a Pay Super transaction, the negative amount will remain on the Manage Payments window. Can you please come up with a way to delete them or come up with another way to process the returned super. Thank you.