Hi kcpia,
Thanks for sharing all those details, super helpful. This is a bit of an unusual one, especially since you’ve already confirmed that phone notifications are turned on.
Approving managers receive a push notification on their phone when an employee submits a leave request. There are no email notifications for managers for leave approvals; alerts are delivered via mobile push notifications in the MYOB Team app.
To help get this working, try checking the following:
- Make sure they’re set as an Approving Manager for the right location
In the MYOB Team admin portal, go to Locations, open the correct location, and add the person as an Approving Manager. This also sends them an invitation to use the Team app if they haven’t joined yet.
(Note: When a leave request is submitted, push notifications are sent to all managers for that location.)
-Confirm they’re using the MYOB Team mobile app with the right email
They should be signed in with the same email address that’s on their employee record, that’s the email the invite is sent to.
-Turn on device notifications for the MYOB Team app
iOS: The app prompts for permission on first open; you can also enable via Settings > Notifications > MYOB Team > Allow.
If the issue remains the same, make sure to reach out to our team directly. You can reach them on Live Chat via our virtual assistant, MOCA or by submitting a support case via MyAccount.
Regards,
Earl
