Forum Discussion

Trusted Cover User

28 days ago

Solved

Not receiving SMS when authorising Pay Super Payments

I'm not receiving an SMS to authorise my Pay Super payment today. This is the first time it has happened and my mobile number has not changed. It has worked every time for the six months. Are the...

Sam_L
28 days ago
Hi Amanda,

All working now. Thanks!

tashd1

Member

11 days ago

I'm having the same issues, i have been on hold to myob for 40 mins

lba

Experienced Cover User

10 days ago

How did you go. I still havent heard back from MYOB other than to tell me there are no issues on their end?

tashd1
Member
10 days ago
Still no luck was on the phone for an hour and a half and they still could not resolve it so technical support are calling me today to hopefully resolve the issue
- lba
  Experienced Cover User
  10 days ago
  Im still on hold.
- Princess_R
  MYOB Moderator
  10 days ago
  Hi tashd1,
  
  I’m really sorry this still hasn’t been sorted, especially after spending so much time on the phone. If you’re still not getting the SMS code to authorise super payments, it might be worth checking a couple of things:
  
  Make sure the time and date settings on your phone are set to automatic.
  
  Double-check that your mobile number is entered in the right format with the country code and phone number.
  
  If your number is currently saved starting with 0 and it’s still not working, try changing it to +61 instead.
  
  Cheers,
  
  Princess
  - motway
    Cover User
    9 days ago
    This is now happening to me as well. It has never happened before. The number has not changed so I don't expect I should need to change it unless something has changed on MYOB end.
    
    Is there perhaps a relation to the Telstra outage today?