Hi Amanda,
All working now. Thanks!
How did you go. I still havent heard back from MYOB other than to tell me there are no issues on their end?
Still no luck was on the phone for an hour and a half and they still could not resolve it so technical support are calling me today to hopefully resolve the issue
Im still on hold.
Hi tashd1,
I’m really sorry this still hasn’t been sorted, especially after spending so much time on the phone. If you’re still not getting the SMS code to authorise super payments, it might be worth checking a couple of things:
If your number is currently saved starting with 0 and it’s still not working, try changing it to +61 instead.
Cheers,
Princess
This is now happening to me as well. It has never happened before. The number has not changed so I don't expect I should need to change it unless something has changed on MYOB end.
Is there perhaps a relation to the Telstra outage today?
Hi motway,
There haven’t been any reported issues on our side at the moment around delayed SMS codes for super. If it’s already been around 20 minutes and the code still hasn’t come through, it’d be best to reach out to our support team via the Contact Us page so they can check it more closely. It’s also possible the Telstra outage you mentioned could be playing a part here too, so that’s definitely a fair thing to keep in mind
Cheers,
Doreen
