Forum Discussion

Sam_L's avatar
Sam_L
Trusted Cover User
28 days ago
Solved

Not receiving SMS when authorising Pay Super Payments

I'm not receiving an SMS to authorise my Pay Super payment today. This is the first time it has happened and my mobile number has not changed. It has worked every time for the six months.

 

Are there any issues going on with MYOB?

 

What else can I do?

  • Sam_L's avatar
    Sam_L
    28 days ago

    Hi Amanda,

     

    All working now. Thanks!

30 Replies

  • lba's avatar
    lba
    Experienced Cover User
    11 days ago

    who at email. No one responded to my requests for assistance last friday.

  • Sharma18's avatar
    Sharma18
    Contributing User
    11 days ago

    Email to Myob with your details and they should be able to rectify for you.

     

  • Sharma18's avatar
    Sharma18
    Contributing User
    11 days ago

    Hi

    It is working for me . I processed last Friday and it was fine. Check again later today , hopefully it should work. 

  • lba's avatar
    lba
    Experienced Cover User
    11 days ago

    Im having the same issues..... please help.

  • JMC000's avatar
    JMC000
    Contributing Cover User
    12 days ago

    I am having the same issue. I have emailed support 5 days ago but no answer yet. 

  • Same issue. I'm not receiving an SMS to authorise my Pay Super payment, I have attempted all week and still nothing, waited 20 mins and nothing comes through. My mobile number has not changed, I ma the Administrator and mobile number is correct, currently on hold to resolve, nothing on line helps.

  • Sam_L's avatar
    Sam_L
    Trusted Cover User
    28 days ago

    Hi Amanda,

     

    All working now. Thanks!

  • AmandaMYOB's avatar
    AmandaMYOB
    MYOB Moderator
    28 days ago

    Hey Sam_L​ Sharma18​ 

    Can you confirm if the codes have come through yet or not? If not, can you please send me a direct message confirming your serial number for the file you're working from.

  • Sharma18's avatar
    Sharma18
    Contributing User
    28 days ago

    I am  having the same issue. been trying to contact MYOB .

    Do I just leave half way as pending authorisation