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Oh_darn's avatar
Oh_darn
Contributing Cover User
2 years ago

Out of balance between Entitlements employee card balance and Entitlement Balance reports

Hello, We had employee leave and then was reinstated in a new financial year.  Their entitlement balances in their employee card and on their pay slip are showing correctly.  When I run an Entitlement Balance Report their balance is incorrect. My guess is that it is including a closing balance from their previous employment period. 

 

How can I adjust the figures so that both the employee card balance and entitlement balance report are equal? Thank you.

  • Leneth_A's avatar
    Leneth_A
    Former Staff
    2 years ago

    Hi, Thanks for your post and Welcome here in the Community Forum. I hope you find it a wealth of knowledge.

     

    In this matter, you can manually adjust this by processing a Void pay. You may Go to Payroll>>Process payroll>>Choose employee then remove all hours and amounts for everything. For the leave entitlement that you want to adjust, you may add the hours against it. You may also add a note in the Memo box of what you did.

     

     

     

    Let me know how this goes and if we can provide any further assistance here on the forum.

     

    If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

     

    Cheers,
    Leneth

    • Oh_darn's avatar
      Oh_darn
      Contributing Cover User
      2 years ago

      Hello Leneth

       

      Thank you for your response but I dont believe that will fix this issue. Any adjustment I try to make by running a voided pay, will change the CURRENT year figures. I do not wish to adjust them, they are correct.  It is the figures in the reports that are incorrect. I have included the details attached.  How do I adjust the balance in the Report to equal the balance in the employees file? Thank you.

      • Leneth_A's avatar
        Leneth_A
        Former Staff
        2 years ago

        Hi, Thanks for the update on this.

         

        Generally, you would need to check the Payroll register if it matches the Activity. If the balance is incorrect but it's correct in the payslip or pay history it means that there is an adjustment that happened under the card pay history.

         

         

        If you need further help with this don't hesitate to reply and we'll be happy to assist.

         

        If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

         

        Cheers,
        Leneth

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