Pay super double debiting
Hi there Recently we set up Pay Super in readiness for Payday Super from 1 July, but something seems to have gone wrong. Both the total super for the payrun and the individual amounts for each em...
Forum Discussion
Hi YCM,
Thanks for sharing that detail. If only the total Pay Super amount of $855.57 actually came out of the bank, but the individual employee amounts are only appearing in the bank register, this usually points to the payroll linked account setup rather than Pay Super debiting the bank twice. Could you please check your Payroll linked accounts, especially the Electronic Clearing account and the Superannuation linked account, and make sure they’re pointing to the correct accounts? If the wrong bank account is showing when creating the payment, it’s also worth checking the Pay from account used for the Pay Super payment, as future payments will need that selected correctly.
If the linked accounts are already set up correctly and you’re still seeing the same behaviour, the best next step would be to reach out to our live chat support through our virtual assistant, MOCA, or submit a case via My Account for further help reviewing the setup.
Regards,
Sai
