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Aero63's avatar
Aero63
Experienced User
3 years ago

Pay Super Employee super not deposited to employee's fund but not bounced back

Hi, I have an employee who is saying that his super fund has not received contributions since he started with us but we have been paying it through Pay Super and have not had any bounce-backs - what ...
Sam_R's avatar
Sam_R
Former Staff
3 years ago

Hi Aero63,

 

As vidario1 suggested, you would want to make sure the fund details match what the employee has supplied. Once this has been confirmed and checked, the employee will need to contact the fund directly to see what has happened with these contributions. 

 

If you are needing any assistance in regard to payment reference numbers, please do let me know. 

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