Forum Discussion

2 years ago

Pay Superannuation - Invalid employee membership number

Using: AccountRight Premier AU2023.1.0 I am trying to pay an employees superannuation through the "pay Superannuation' I get error message for employee: "You need to enter a valid employee me...

vidario1

Trusted User

2 years ago

I have also had some issues with Colonial.

My first port of call was getting the employee to contact his Super Fund to get confirmation of membership/Letter of Compliance, as the Super Fund may not be able/willing to disclose any personal details to you.

Alternatively you could use the ATOs Super stapling service to look up the details.

Cheers

vidario

aaronvee83
2 years ago
Thanks Vidario.

I have received the superfunds confirmation of membership and it matched the ATO's super stapeling. Both are the same information that is in MYOB.

So something must be wrong with MYOB..
- vidario1
  Trusted User
  2 years ago
  I believe Colonial went through a name change/added a service, or similar process relatively recently. I believe the new fund name is now FirstChoice. That could be part of the issue.
- Melisa_D
  Former Staff
  2 years ago
  Hi aaronvee83,
  
  Thanks for your post. Can you please confirm the funds ABN and spin/USI number so I can check this for you.
  - aaronvee83
    2 years ago