Forum Discussion

aaronvee83's avatar
aaronvee83
User
2 years ago

Pay Superannuation - Invalid employee membership number

Using: AccountRight Premier AU2023.1.0   I am trying to pay an employees superannuation through the "pay Superannuation'   I get error message for employee: "You need to enter a valid employee me...
vidario1's avatar
vidario1
Trusted User
2 years ago

I have also had some issues with Colonial.

 

My first port of call was getting the employee to contact his Super Fund to get confirmation of membership/Letter of Compliance, as the Super Fund may not be able/willing to disclose any personal details to you. 

 

Alternatively you could use the ATOs Super stapling service to look up the details.

 

Cheers

vidario

 

 

  • aaronvee83's avatar
    aaronvee83
    User
    2 years ago

    Thanks Vidario. 

     

    I have received the superfunds confirmation of membership and it matched the ATO's super stapeling. Both are the same information that is in MYOB. 

     

    So something must be wrong with MYOB.. 

    • vidario1's avatar
      vidario1
      Trusted User
      2 years ago

      I believe Colonial went through a name change/added a service, or similar process relatively recently. I believe the new fund name is now FirstChoice. That could be part of the issue.

    • Melisa_D's avatar
      Melisa_D
      Former Staff
      2 years ago

      Hi aaronvee83, 

       

      Thanks for your post. Can you please confirm the funds ABN and spin/USI number so I can check this for you. 

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