'Pay superannuation' feature rejecting one employee but fund details are complete and correct
We have attempted (more than once) to submit our latest 'pay superannuation' clearing house lodgement but one employee's payment is being rejected. As they are a new employee, we have been in contac...
Hi lyndallz,
Thank you for your post.
Usually, when an employee is rejected there will be a 'red cross' symbol next to the employee, and once hovered over, it will give the reason for the rejection. Could you advise if this 'red cross' is appearing, and what the reason is? This will assist you in the resolution.
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