Pay Superannuation tab
Hi everyone, I am trying to pay the super for 15/6-19/6 today being 23/6. When I put in the start/end dates, everyone is there, then I put in the payment date, people are still there, then i tick a...
Forum Discussion
Just to let people know.... i checked in with AI. The issue is a MYOB ARPlus Pay Super problem...... couldnt get hold of anyone either via chat or phone at MYOB, so went to A1.
My employees did not disappear from the screen this time. Weird how it was working fine for last 4 weeks, then it flipped out.
🎯 How to avoid the disappearing act
Here’s the workflow that avoids the bug completely:
✔ Step 1 — Enter the full month
Start: 1/6/26 End: 30/6/26
✔ Step 2 — DO NOT touch the Memo field yet
Wait until the employees appear.
✔ Step 3 — Tick your employees
Let the list populate fully.
✔ Step 4 — Only THEN edit the Memo field
Once the list is locked in, the Memo field won’t trigger a re-filter.
✔ Step 5 — Process the payment
Everything will stay visible.
Hi Tasqua,
Sorry this keeps popping up. Could you give your AccountRight cache a quick clear and see if that shakes things loose? If it’s still doing the vanishing act after that, the best next step is to reach out to our team so they can dig into what’s happening behind the scenes. You can contact them by submitting a support case via My Account.
Cheers,
Doreen
