Forum Discussion

SMPENG's avatar
SMPENG
Experienced Cover User
1 year ago
Solved

Payroll - First payrun in new Financial Year times-out

I have tried to process the first payrun in the new Financial Year, which "times-out" at the point of recording. Pay period 23/06/24 - 30/06/24 with payment date 04/07/24. System hangs for approx 4 m...
  • SMPENG's avatar
    SMPENG
    1 year ago

    This has now been resolved by MYOB support over the phone. Case ref 01820999. Thanks.

belindahowie's avatar
belindahowie
Experienced Cover User
1 year ago

Hi,

Ive had the exact same issue. Been on hold with MYOB for hours. Can you please share how they resolved?

Princess_R's avatar
Princess_R
MYOB Moderator
1 year ago

Hi belindahowie

 

I totally understand you've been experiencing the same issue and have been on hold with MYOB for hours. I apologise for the inconvenience. I've applied a fix script to your file. Please log out and log back in to see if it resolves the issue with STP. If you encounter any further issues or need additional assistance, feel free to let us know.

 

Cheers,

Princess

 

 

 

 

Looking for something else?

Search the Community Forum for answers or find your topic and get the conversation started!

Community home

Dig into MYOB Academy for free courses, learning paths and live events to help build your business with MYOB.