Forum Discussion

SMPENG's avatar
SMPENG
Experienced Cover User
6 months ago

Payroll - First payrun in new Financial Year times-out

I have tried to process the first payrun in the new Financial Year, which "times-out" at the point of recording. Pay period 23/06/24 - 30/06/24 with payment date 04/07/24. System hangs for approx 4 m...
  • SMPENG's avatar
    SMPENG
    6 months ago

    This has now been resolved by MYOB support over the phone. Case ref 01820999. Thanks.

MelWid's avatar
MelWid
Experienced Cover User

I am having the same problem, please let me know when this will be fixed (I need to pay staff on Friday).

Earl_HD's avatar
Earl_HD
MYOB Moderator
6 months ago

Hi MelWid ,

This can be frustrating sometimes. No worries, I can take a look at this for you. Could you please reply with the last four digits of your Serial Number and Company File ID? Thank you!

Looking forward to your response.

Regards,
Earl

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