Forum Discussion

Experienced Cover User

6 months ago

Payroll - First payrun in new Financial Year times-out

I have tried to process the first payrun in the new Financial Year, which "times-out" at the point of recording. Pay period 23/06/24 - 30/06/24 with payment date 04/07/24. System hangs for approx 4 m...

SMPENG
6 months ago
This has now been resolved by MYOB support over the phone. Case ref 01820999. Thanks.

Christy4

Contributing User

6 months ago

Hi Earl, can you please run script over serial file number ending in 4972. company file ID 3?

It's fairly urgent!

Earl_HD
MYOB Moderator
6 months ago
Hi MelWid ,

Thanks for providing the information via private message. I've successfully arranged an online script over your file that should fix the issue.

@Christy4, my apologies, but I can't seem to locate the serial number ending in 4972 using your email registered here in the Community Forum. If you could send me the 12-digit serial number, I'd be glad to help you with this. Thank you!

Regards,
Earl
- Christy4
  Contributing User
  6 months ago
  Sorry Earl, the serial number is -----------------
  - Earl_HD
    MYOB Moderator
    6 months ago
    Hi Christy4 ,
    
    Thanks for providing the additional information. I've arranged an online script over your file that should fix the issue. I recommend logging out and then logging back in to see if the issue persists.
    
    Regards,
    Earl
- MelWid
  Experienced Cover User
  6 months ago
  Hi Earl
  Thanks for running the script - as other people have said, this has wiped all leave accruals! Is there a script to fix that?