Forum Discussion

Experienced Cover User

2 years ago

Solved

Payroll - First payrun in new Financial Year times-out

I have tried to process the first payrun in the new Financial Year, which "times-out" at the point of recording. Pay period 23/06/24 - 30/06/24 with payment date 04/07/24. System hangs for approx 4 m...

Payroll

SMPENG
2 years ago
This has now been resolved by MYOB support over the phone. Case ref 01820999. Thanks.

Princess_R

MYOB Moderator

2 years ago

Hi belindahowie

I totally understand you've been experiencing the same issue and have been on hold with MYOB for hours. I apologise for the inconvenience. I've applied a fix script to your file. Please log out and log back in to see if it resolves the issue with STP. If you encounter any further issues or need additional assistance, feel free to let us know.

Cheers,

Princess