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SMPENG's avatar
SMPENG
Experienced Cover User
2 years ago
Solved

Payroll - First payrun in new Financial Year times-out

I have tried to process the first payrun in the new Financial Year, which "times-out" at the point of recording. Pay period 23/06/24 - 30/06/24 with payment date 04/07/24. System hangs for approx 4 m...
Payroll
  • SMPENG's avatar
    SMPENG
    2 years ago

    This has now been resolved by MYOB support over the phone. Case ref 01820999. Thanks.

Christy4's avatar
Christy4
Contributing User
2 years ago

Hi Earl, can you please run script over serial file number ending in 4972. company file ID 3?

It's fairly urgent!

Earl_HD's avatar
Earl_HD
MYOB Moderator
2 years ago

Hi MelWid ,

Thanks for providing the information via private message. I've successfully arranged an online script over your file that should fix the issue.

@Christy4, my apologies, but I can't seem to locate the serial number ending in 4972 using your email registered here in the Community Forum. If you could send me the 12-digit serial number, I'd be glad to help you with this. Thank you!

Regards,
Earl

  • Christy4's avatar
    Christy4
    Contributing User
    2 years ago

    Sorry Earl, the serial number is -----------------

    • Earl_HD's avatar
      Earl_HD
      MYOB Moderator
      2 years ago

      Hi Christy4 ,

      Thanks for providing the additional information. I've arranged an online script over your file that should fix the issue. I recommend logging out and then logging back in to see if the issue persists.

      Regards,
      Earl

  • MelWid's avatar
    MelWid
    Experienced Cover User
    2 years ago

    Hi Earl

    Thanks for running the script - as other people have said, this has wiped all leave accruals!  Is there a script to fix that?

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