Forum Discussion

SMPENG's avatar
SMPENG
Experienced Cover User
1 year ago
Solved

Payroll - First payrun in new Financial Year times-out

I have tried to process the first payrun in the new Financial Year, which "times-out" at the point of recording. Pay period 23/06/24 - 30/06/24 with payment date 04/07/24. System hangs for approx 4 m...
  • SMPENG's avatar
    SMPENG
    1 year ago

    This has now been resolved by MYOB support over the phone. Case ref 01820999. Thanks.

Earl_HD's avatar
Earl_HD
MYOB Moderator
1 year ago

Hi Christy4

Thanks for your response. We are currently aware of this issue. As a temporary workaround, you can void the pay run and then enter the hours for the accrual from the previous payroll year. If you continue to experience this issue, please contact MOCA through myob.com/support for any queries or assistance. If MOCA cannot provide the help you need, our live chat team is available to escalate the issue further.

Feel free to start a new post if you have further queries and one of us will be happy to assist you.

Regards,
Earl

Christy4's avatar
Christy4
Contributing User
1 year ago

As in, void, and then manually reinstate the leave entitlements for 23 employees one by one?!?

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