This has now been resolved by MYOB support over the phone. Case ref 01820999. Thanks.
Hi MichaelaJohnson,
Totally get where you’re coming from that sort of hassle year after year would drive anyone up the wall. Rest assured though, this time around it’s all sorted. We’ve fixed the issue so you can say goodbye to that frustration and save yourself the extra stress as you head into the new financial year. All smooth sailing from here!
Regards,
Shella
Hi Shella,
As predicted MYOB has crashed again for the first payroll of the New Year. This is EXTREMELY frustrating. We have employees to pay today so please reply ASAP to have this sorted.
Thank you
MichaelaJohnson 100% agree. Shella_A same thing just happened to my first payroll of the New Year. Crazy that this happens every year and still no fix in place. Please provide a solution ASAP.
Hi everyone,
We know it's unpleasant when the software crashes while you're running pay runs for the new financial year. At the moment, there aren’t any reported issues with the software, but it's possible it’s just getting bogged down with lots of folks doing the same thing at once.
A good trick is to break up your pay runs into smaller batches, this should help things run a bit
Regards,
Genreve
Hi there, nope that wont fix it. There are accrual errors now, STP reporting hasnt gone through as it crashed halfway through processing, and the Net amount has doubled. Im waiting for someone to fix this as a matter of urgency please. These excuses every year are not good enough, you are putting extra stress on people and its not fair when you have a year to correct these continuing errors.
PLEASE GET BACK TO ALL OF USE AS A MATTER OF URGENCY TO RESOLVE THE ISSUES.
Thank you
