Forum Discussion

Experienced Cover User

1 year ago

Solved

Payroll - First payrun in new Financial Year times-out

I have tried to process the first payrun in the new Financial Year, which "times-out" at the point of recording. Pay period 23/06/24 - 30/06/24 with payment date 04/07/24. System hangs for approx 4 m...

SMPENG
1 year ago
This has now been resolved by MYOB support over the phone. Case ref 01820999. Thanks.

Genreve_S

MYOB Moderator

7 months ago

Hi everyone,

We know it's unpleasant when the software crashes while you're running pay runs for the new financial year. At the moment, there aren’t any reported issues with the software, but it's possible it’s just getting bogged down with lots of folks doing the same thing at once.

A good trick is to break up your pay runs into smaller batches, this should help things run a bit

Regards,
Genreve