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SMPENG's avatar
SMPENG
Experienced Cover User
1 year ago
Solved

Payroll - First payrun in new Financial Year times-out

I have tried to process the first payrun in the new Financial Year, which "times-out" at the point of recording. Pay period 23/06/24 - 30/06/24 with payment date 04/07/24. System hangs for approx 4 m...
  • SMPENG's avatar
    SMPENG
    1 year ago

    This has now been resolved by MYOB support over the phone. Case ref 01820999. Thanks.

Isaiah_C's avatar
Isaiah_C
MYOB Moderator
7 months ago

Hi annachen​,

 

Thanks for clearing that up! If it's just one employee's pay and you're still hitting that timeout, best to reach out to our live chat support via MOCA, our virtual assistant. Something else might be causing the issue, and the team can take a closer look for you.

 

Regards,

Sai

  • annachen's avatar
    annachen
    Contributing User
    7 months ago

    why u cant help? if one person didnt go thru, i guess 100 persons wil not be working neither...can u pls look into it without passing the ball to somewhere else?

     

  • annachen's avatar
    annachen
    Contributing User
    7 months ago

    Hi Sai

     

    i have now spent another hour with MOCA, still not fixing the issue but advising us to call instead...its really frustrating!!!!!!!!!!!!!!!!!!!!!!

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