Forum Discussion

SMPENG's avatar
SMPENG
Experienced Cover User
2 years ago
Solved

Payroll - First payrun in new Financial Year times-out

I have tried to process the first payrun in the new Financial Year, which "times-out" at the point of recording. Pay period 23/06/24 - 30/06/24 with payment date 04/07/24. System hangs for approx 4 m...
Payroll
  • SMPENG's avatar
    SMPENG
    2 years ago

    This has now been resolved by MYOB support over the phone. Case ref 01820999. Thanks.

MichaelaJohnson's avatar
MichaelaJohnson
Experienced User
17 days ago

Been on MOCA this morning for 2hrs to be told its in the hands of the developers. So the first payrun anyone does for the new FY will crash and wont go through STP!!! 

  • SMPENG's avatar
    SMPENG
    Experienced Cover User
    17 days ago

    MichaelaJohnson​ crazy that this is happening again. I also had time out error. Now on hold. 

    • MichaelaJohnson's avatar
      MichaelaJohnson
      Experienced User
      17 days ago

      5 years in a row ive experience this same issue :(   Luckily ive managed to pay everyone, its just it hasnt sent to ATO through STP yet as thats what the developers are fixing. Its crazy how relaxed their customer service is. 

      • SMPENG's avatar
        SMPENG
        Experienced Cover User
        17 days ago

        I wish that was the case for me. After it times out I have the option to retry or cancel. If I retry it just times out again, if i cancel the payroll is not recorded. 

        Any tips to get it to pay without the STP?

Looking for something else?

Search the Community Forum for answers or find your topic and get the conversation started!

Community home