This has now been resolved by MYOB support over the phone. Case ref 01820999. Thanks.
MichaelaJohnson crazy that this is happening again. I also had time out error. Now on hold.
5 years in a row ive experience this same issue :( Luckily ive managed to pay everyone, its just it hasnt sent to ATO through STP yet as thats what the developers are fixing. Its crazy how relaxed their customer service is.
I wish that was the case for me. After it times out I have the option to retry or cancel. If I retry it just times out again, if i cancel the payroll is not recorded.
Any tips to get it to pay without the STP?
Hi MichaelaJohnson,
Spending time trying to get through and still not getting the help you need is the last thing we’d want you to experience.
I took a look at your Community Forum profile and was able to find your case. I’ve followed it up with the team and asked them to help move things along. You should hear from them as soon as possible.
SMPENG, if you’re able to send us a private message with your account details or case number, I can take a closer look and do my best to help.
Cheers,
Princess
