Forum Discussion

SMPENG's avatar
SMPENG
Experienced Cover User
2 years ago
Solved

Payroll - First payrun in new Financial Year times-out

I have tried to process the first payrun in the new Financial Year, which "times-out" at the point of recording. Pay period 23/06/24 - 30/06/24 with payment date 04/07/24. System hangs for approx 4 m...
Payroll
  • SMPENG's avatar
    SMPENG
    2 years ago

    This has now been resolved by MYOB support over the phone. Case ref 01820999. Thanks.

MichaelaJohnson's avatar
MichaelaJohnson
Experienced User
17 days ago

5 years in a row ive experience this same issue :(   Luckily ive managed to pay everyone, its just it hasnt sent to ATO through STP yet as thats what the developers are fixing. Its crazy how relaxed their customer service is. 

Princess_R's avatar
Princess_R
MYOB Moderator
15 days ago

Hi MichaelaJohnson,

 

Spending time trying to get through and still not getting the help you need is the last thing we’d want you to experience.

I took a look at your Community Forum profile and was able to find your case. I’ve followed it up with the team and asked them to help move things along. You should hear from them as soon as possible.

 

SMPENG, if you’re able to send us a private message with your account details or case number, I can take a closer look and do my best to help.

 

Cheers,

Princess

Looking for something else?

Search the Community Forum for answers or find your topic and get the conversation started!

Community home