Payroll - Urgent
Hi all I am wokring off Accounting Right Premier. I cant process any pays after 30 June 2022. The tax tables have been updated, but when i try to record it keeps on recording $0 pays and will no...
Forum Discussion
I've just processed 46 pays over 2 hours with a paydate of today (4/7/22) using Accountright 2022.5.24.6773
No error messages at all while processing. Hit Record and it's all gone!
Been on hold with support for 51 minutes so far..................
This is also happening to me too, i cant get through i've been on hold for an hour
LeighET wrote:I've just processed 46 pays over 2 hours with a paydate of today (4/7/22) using Accountright 2022.5.24.6773
No error messages at all while processing. Hit Record and it's all gone!
Been on hold with support for 51 minutes so far..................
LeighET wrote:I've just processed 46 pays over 2 hours with a paydate of today (4/7/22) using Accountright 2022.5.24.6773
No error messages at all while processing. Hit Record and it's all gone!
Been on hold with support for 51 minutes so far..................
Hi Everyone,
I'm looking into this with our teams, they have asked if you can confirm and try the following:
- Clear your AccountRight cache
- Once cleared, can you process a pay for 1-3 employees. Does this work ?
- If it doesn't work can you try for a single employee
- Can you confirm the date range of pay period
- Confirmation of the payroll year in setup > General payroll information
If the above troubleshooting doesn't work, can you try via the web browser to process a pay. Does this work ?
No didn't work (for 2 employees)
