Payroll - Urgent
Hi all I am wokring off Accounting Right Premier. I cant process any pays after 30 June 2022. The tax tables have been updated, but when i try to record it keeps on recording $0 pays and will no...
Forum Discussion
I've just processed 46 pays over 2 hours with a paydate of today (4/7/22) using Accountright 2022.5.24.6773
No error messages at all while processing. Hit Record and it's all gone!
Been on hold with support for 51 minutes so far..................
This is also happening to me too, i cant get through i've been on hold for an hour
LeighET wrote:I've just processed 46 pays over 2 hours with a paydate of today (4/7/22) using Accountright 2022.5.24.6773
No error messages at all while processing. Hit Record and it's all gone!
Been on hold with support for 51 minutes so far..................
LeighET wrote:I've just processed 46 pays over 2 hours with a paydate of today (4/7/22) using Accountright 2022.5.24.6773
No error messages at all while processing. Hit Record and it's all gone!
Been on hold with support for 51 minutes so far..................
Hi Everyone,
I'm looking into this with our teams, they have asked if you can confirm and try the following:
- Clear your AccountRight cache
- Once cleared, can you process a pay for 1-3 employees. Does this work ?
- If it doesn't work can you try for a single employee
- Can you confirm the date range of pay period
- Confirmation of the payroll year in setup > General payroll information
If the above troubleshooting doesn't work, can you try via the web browser to process a pay. Does this work ?
No didn't work (for 2 employees)
Tried just 1 pay - also didn't work
I realise you are trying, but it's a busy time for us all.
I've already missed one appointment, and have another 2 hours re-entering this data ONCE it's fixed
And trust me.........hell hath no fury like an employee not paid
This didnt work. Need this issue fixed as a matter of urgency, like everyone else, we will have 120 very angry staff if we dont get them paid today. Also been on hold for a long time
Hi rachelpd,
Have you tried via the browser ? If this hasn't work can you confirm the below details requested:
- Date range of the pay period
- Confirmation of the payroll year in setup > General payroll information
Also, please retrieve and attach the latest diagnostic log of the AccountRight file so I can investigate this with our teams.
I really feel for these all of you struggling with this and the time pressures of processing a payroll.
I have managed to successfully process 1 pay. Pay period of 19/6/2022 - 3/7/2022 with a processing date of 6/7/22.
I have not tried to process all 30 at once as yet.
