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Ness2002's avatar
Ness2002
Experienced Cover User
2 years ago

Payroll Activity and Payroll Register not matching

Hi Team,

 

My Payroll Activity Summary and Payroll Register do not match for one employee. STP appears to be correct, ie it is matching with the Payroll Activity Summary. Because of the reinstatement errors which occurred with entitlement accruals and their employment type changing from PPT to Casual I have created a new card for this employee. Unfortunately I didn't create a June 30 backup of the file so I am now unable to go back into the card file and manually update it.

 

Any advice on a fix would be greatly appreciated.

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  • Sam_R's avatar
    Sam_R
    Former Staff
    2 years ago

    Hi Ness2002,

     

    Thank you for your post. 

     

    If you are still needing assistance with this, could you please send me the following details via private message?

     

    • Serial number
    • Business file name 
    • Your name + email 
    • Screenshot of the employee's Payroll Activity & Payroll register report
    • Date of your first pay run in the new financial year (if applicable) 
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