Hi tax,
Thanks for the extra detail, super helpful. Since you’ve already done a second pay run with negative amounts to offset the duplicate, you don’t need to reverse both pay runs in MYOB Business. The best next step is to double-check your payroll reports:
If all the figures line up there, you’re good to go. If something still looks off, you can check this link for a guide to fix the balances. And if it’s still being stubborn after that, it’s worth reaching out to our team so they can suggest the best next move. You can contact them on Live Chat via our virtual assistant, MOCA, or by submitting a support case via My Account.
Cheers,
Doreen
Hi Doreen,
Thank you for your assistance and guidance.
I have reviewed the Payroll Register, Payroll Activity, and YTD Verification reports for this employee, and the figures are consistent across all three reports.
However, there are still discrepancies compared to our actual records:
The PAYG withholding has been overstated by $1,872. This occurred because I created two pay runs, which resulted in the PAYG being recorded twice. In reality, we did not withhold this additional amount, so it does not align with our actual accounts.
The employee’s personal leave taken of $468 is still showing as outstanding and has not been correctly reallocated back to base salary.
For your reference, I have attached supporting documents and highlighted the duplicated PAYG amounts in red.
Could you please advise how I should correct these issues to ensure that the payroll records align with our actual accounts?
