Payroll Adjustment
I incorrectly over paid a staff member by $ 374.60. This was part of a bulk electronic payment. The staff member repaid the difference of $ 374.60 to the bank. I reversed the full gross amount ...
Forum Discussion
Hi Julie_Cook
Thanks for your post. When an employee returns the overpaid amount we do recommend processing a negative adjustment pay for the overpaid amount. That will correct the employee's pay history and the negative pay can be matched with the repayment in the bank account. The Help Article, Fixing a payroll overpayment or underpayment, has more information.
To resolve your situation, you've got:
- the original pay transaction which has been included in the electronic payment transaction
- the reversal which is in the Prepare electronic payments window, tick the reversal and click on Bank file to record the electronic payment transaction. This will appear as a deposit in the Reconcile accounts window.
- the second pay transaction for $249.92 as a withdrawal in the Reconcile accounts window
Manually reconcile the reversal and second pay by ticking them in the Reconcile accounts window. The deposit of $624.52 minus the withdrawal of $249.92 leaves you with a deposit of $374.60 which matches the amount the employee repaid. If you use bank feeds you'll need to hide the bank feed transaction in the Bank feeds window.
Please let me know if you need further help.
If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.
thanks Tracey, when I go to record the electronic transaction it says that I do not have bank details as I initially processed as cash, and I cant seem to undo?
Hi Julie_Cook
Are you getting the error There were no transactions to process in the Prepare electronic payments window? If you are, open the pay transaction and change the Payment method to Electronic. If you can't change the Payment method send me a screenshot of that pay transaction and the Prepare electronic payment error by private message.
If you're getting a different error can you send me a screenshot of the Prepare electronic payment window and the error.
Hi Tracey
I ended up calling partner support, and after many many hours of being on hold and transferred to different people, they told me that after reversing the pay for the employee, to then drill into the electronic payment and unselect that person, and then re process them.
I have attached screenshots.
Unfortunately , when I try to reconcile, I am still out the amount that I have correctly paid them. $841.36 .
I tried to call partner support back, but have been unsuccessful. I am going to wirte to them now.
Thanks for all your help :)
I
