Good morning again (sorry)
One of the superannuation payments for an employee was returned to our account. I followed the instructions to correct this and re‑issue the payment.
The issue now is that the employee’s superannuation payment notices are still sitting in the emails, and in the “Pay Superannuation” section I have several negative payment entries. The positive entries have already been forwarded for payment.
Is there a way to fix this?
Hi Marist5002,
No need to apologise at all. If you mean the negative transaction that shows up after reversing the payment, that’s expected. Once the super payment is reversed, it creates a negative entry for the full super amount. That negative entry will stay in the Manage Payments window, and at the moment there isn’t an option to delete it. This is also outlined in this forum post.
Another user has already raised this on the Ideas Board, and it’s currently waiting on votes. You’re welcome to add your vote there too, as that helps bring it to our product team’s attention for future improvements.
Cheers,
Princess
